New Acute Service – Commencing Monday 23rd February
We are delighted to announce a new service for our patients to deal with increasing on the day or emergency problems. In collaboration with our colleagues at Waterloo Medical Group in Blyth we will be providing a new ‘Acute Service’.
Based in a purpose built clinic in the entrance of Blyth Community Hospital, the doctors and nurses from Station and Waterloo will provide urgent telephone triage and face to face assessments of anyone who needs medical services on the day (between 8:30am and 18:30pm).
Please continue to telephone your practice on the usual number and details will be taken for a phone assessment by a doctor and if necessary you will be given an appointment at the new centre to see a doctor or a nurse.
This is NOT a walk in service.
We hope this will enable easier access to medical advice and assessment from your GPs. Please help us by giving us the correct number and being available to answer your phone when you are called back. All of the pre-existing services for routine appointments and chronic disease management in your base surgery will be the same
If you are housebound and require a home visit please call your own surgery before 11:30am.
Out of Hours – If you have medical emergency when the surgery is closed, please dial 999 for an ambulance, if you require medical advice or you require urgent medical assistance which cannot wait until the surgery re-opens please ring 111 this number is the 24/7 urgent care healthcare advice service. A number of our doctors participate in the Out of Hours service.
Calls to 111 from mobiles and landlines are free.